Keith's Appliances is dedicated to our customer's 100% satisfaction. We are confident that our return policy will ensure your ultimate satisfaction with your appliance purchase.
Let us help you do the research!
Most returns can be avoided before you make your purchase. Please call our knowledgeable appliance specialists for more information. Sometimes issues cannot be avoided, so we are here to help you if they arise.
Inspect your appliance before accepting delivery
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for it. Unlike smaller purchases, appliances are delicate and have many parts that are sensitive to rough handling. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery.
Plug in your appliance ASAP to make sure it operates properly
It is important that you install your appliance as soon as you can to make sure it operates properly. If you receive an item that is defective upon delivery that is not due to shipping damages, please contact customer support within 24 hours of receipt
Return Policies at a Glance
• To avoid having to return items, please read all item specifications before purchase, and call us with any questions prior to placing your order.
• Damaged items should not be accepted upon delivery.
• You must contact us within 24 hours of receiving your item if your product is damaged or does not meet your needs.
• All returns are subject to a 25% restocking fee.
• Shipping and handling charges to and from our warehouse are not refundable for returned items.
• Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.
• You must return the item using the same shipping methods as it was originally shipped.
• We do not accept returns on air conditioners and other specially ordered products.
• We do not accept returns return on special ordered items and commercial laundry equipment.
• We are not responsible for any missing, incorrect or damaged products delivered more than 30 days after receipt.
• Keith's Appliances does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging.
• Keith's Appliances reserves the right to refuse returns.
• All returns must be made within 7 days