Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (860) 889-2093 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

As a member of the Keith's Appliances family, our President, Jessica Burzycki, would like to share with you the steps we are taking to ensure your health and safety during the coronavirus (COVID-19) situation:

Dear Customers & Trade Partners:

I am writing to share the steps we are taking to keep you safe, and meet your family’s needs, during the COVID-19 situation. The safety of our customers, trade partners, and staff is our top priority.

We are following recommendations from the U.S. Centers for Disease Control and Prevention, by taking extra cleaning measures within our Norwich and Mystic showrooms, in addition to within our Service Department, Delivery Department, Warehouse, and all Keith’s Appliances Delivery & Service vehicles.

High-traffic surfaces will be sanitized, including knobs, countertops, appliances, and restrooms, the latter of which will, as always, be stocked with antibacterial soap. Our Service & Delivery teams, while on-the-road, will ensure all necessary sanitizing measures are taken between home visits. And, internally, we have asked those on our team who are feeling ill to please stay home, rest, and take care of themselves, thus ensuring their health and well-being, in addition to that of our customers who visit our showroom locations, or have an in-home visit by a Repair Technician or Delivery person.

As a community, we often discuss the benefits of “Shopping Local”, for example, that one will receive better service, or that supporting a local business means supporting your local community, which is undoubtedly important to us all. Since 1976, our goal as a local company has been to give our customers the best experience possible. We are proud to know we can deliver on our promises to you within this letter, particularly due to the fact our company consists of in-house team members; from Sales, to Delivery, to Service, we know who is in each of our showroom locations, and who will be on our trucks going to your home; we have the ability to ensure all appropriate measures are being enforced, and the ability to speak regularly, and directly, with each team member.

In closing, thank you for continuing to put your trust in our team. We will continue to work meticulously and diligently. Should you have any questions or concerns, please call us anytime at your convenience:

Norwich Showroom: (860) 889-2093
Mystic Showroom: (860) 536-4929

We also offer complete Sales & Service support by Text Message during normal business hours. Simply click the button in the lower right-hand corner of our website to get started.

We are here for you!

Sincerely,

Jessica Signature

President, Keith’s Appliances