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Service Department Manager

Job Type: Full-time

View & Download Application
(Once application has been filled-out, please email to employment@keithsappliances.com or deliver to our Norwich showroom)

The Service Department Manager is responsible for overseeing all day to day activities in the service department while ensuring complete customer satisfaction. Assist in daily activities of department staff and ensure department staff follows standard operating procedures.

Daily Job Functions

-Supervise both in house office staff and technicians to maintain an efficient operation while properly addressing customer needs.
-Being proactive on customer issues before an issue is escalated to management.
-Resolves customer/service accounts in a prompt and efficient manner to minimize customer inconvenience and maximize the company's business image with the customer.
-Monitor incoming phone and text traffic to Customer service to maximize performance and assure accuracy.
-Responsible for all parts inventory, parts ordering, receiving and returns.
-Responsible forever seeing the contact customers on back ordered parts on a weekly basis.
-Support Dispatch staff to ensure that all dispatch functions occur on-time and in an orderly, efficient and effective manner.
-Maintained vendor service contracts, and contacts each vendor yearly for updated contracts and rate increases.
-Documents factory recall procedures and updates appropriate departments via correspondence as needed.
-Oversee Warranty staff to make sure claims are being properly entered.
-Assist with Month End Reporting.
-Responsible for maintaining Profitability goals within the Service Department.

**Additional job functions may be required at times.

Skills

-Oral Communication Skills
-Written Communication Skills
-Technical Communication
-Customer Service
-Diplomacy
-Math Aptitude
-Organization
-Planning
-Reading Skills
-Time Management

Education:
-High School Diploma or Equivalent. Prior work related experience helpful.
Schedule:
-8 hour shift
-Monday to Friday
-Weekend Availability

Benefits:

-401(k) matching
-Dental insurance
-Employee discount
-Health insurance
-Life insurance
-Paid sick time
-Paid time off
-Vision insurance

Experienced Appliance Service Technician

Job Type: Full-time

View & Download Application
(Once application has been filled-out, please email to employment@keithsappliances.com or deliver to our Norwich showroom)

Keith's Appliances is a Equal Employment Opportunity Employer. Join us as we continue to grow our Service team. We are currently seeking an Experienced Appliance Service technician.

Responsibilities

-Applies knowledge and abilities to perform technical repairs according to schedule. -Diagnoses and troubleshoots problems with the appropriate equipment to determine the most efficient course of action. -Estimates repair costs and obtains authorization prior to beginning work for all repairs. -Communicate continuously with office & customers -Completes repairs in a timely manner. -Travels to customer locations to complete repairs as directed. -Recommends and explains additional repairs as appropriate. -Finalizes repair order information to include pricing information. -Contacts techline via telephone/ email, to find repair parts, components and information as needed while working on the appliances. -Communicates to customers in a clear manner the nature of service needed and cost of parts and labor. -Performs other related duties as assigned.

Skills

-Oral Communication Skills
-Written Communication Skills
-Technical Communication
-Customer Service
-Math Aptitude
-Professionalism
-Reading Skills
-Time Management

Candidates must have the following abilities:

-3+ years in Diagnosing and Repairing Appliances, including refrigeration and gas appliances.
-Ability to Read a Schematic.
-Physical ability to handle repetitive lifting and maneuvering of appliances.
-Basic Computer Skills
-Driver's License and Clean Driving Record.

Education:
-High School Diploma or Equivalent. Prior work related experience helpful.

Schedule:
-Monday to Friday

Benefits:

-401(k) matching
-Dental insurance
-Employee discount
-Health insurance
-Life insurance
-Paid sick time
-Paid time off
-Vision insurance

Warehouse Shipping and Receiving Clerk

Job Type: Full-time

View & Download Application
(Once application has been filled-out, please email to employment@keithsappliances.com or deliver to our Norwich showroom)

To ensure quality customer service through the efficient operation of the warehouse/ shipping and receiving department by performing the following duties.

Responsibilities

-Loads and unloads delivery vehicles to include operating fork trucks, lifting and carrying merchandise and stocking in appropriate areas throughout the warehouse.
-Operates forklift to unload pallets and merchandise.
-Verifies quantities of deliveries and merchandise serial numbers by comparing merchandise to packing slips.
-Visually inspects deliveries for damage and notifies management of discrepancies.
-Maintains a neat and orderly work area at all times.
-Completes appropriate paperwork for deliveries and submits to management each day.
-Completes customer orders to include obtaining appropriate material from storage in accordance with picking ticket.
-Prepares shipments to include boxing materials, labeling with appropriate shipping information and completing appropriate paperwork.
-Communicates delivery problems to customers and management promptly.
-Assists with Inventory and Cycle Counting
-Performs other related duties as assigned.

Skills

-Oral Communication Skills
-Written Communication Skills
-Reading Skills
-Customer Service
-Math Aptitude
-Organization
-Time Management
-Ability to lift up to 70 lbs. unassisted, heavier weight with assistance.

Education:
-High School Diploma or Equivalent. Prior work related experience helpful.
Schedule:
-8 hour shift
-Monday to Friday
-Weekend Availability

Benefits:

-401(k) matching
-Dental insurance
-Employee discount
-Health insurance
-Life insurance
-Paid sick time
-Paid time off
-Vision insurance

Appliance Home Delivery and Installation Driver

Job Type: Full-time

View & Download Application
(Once application has been filled-out, please email to employment@keithsappliances.com or deliver to our Norwich showroom)

Keith's Appliances is a Equal Employment Opportunity Employer. Join us as we continue to build our team of professional delivery drivers. We will be responsible for the proper and safe delivery, and, installation of appliances to consumers’ homes

Responsibilities

-Drives delivery trucks safely to deliver appliances to consumer homes.
-Uses proper lifting and maneuvering techniques to load appliance orders both into, and, off of, assigned trucks.
-Installs appliances inside consumers homes properly and as directed.
-Cleans off delivery truck as needed.
-Prepares delivery paperwork.
-Uses dispatching app to communicate between the office and the delivery team.
-Performs general warehouse duties as assigned and/or needed.

Requirements

-Proven working experience as a Delivery Driver.
-Valid professional driver’s license.
-Must be able to lift heavy equipment.
-Excellent organizational and time management skills.
-Good driving record with no traffic violations.
-Great Customer Service Skills.
-Good mechanical skills.
-Experience driving a box truck.

Schedule:
-8 hour shift
-Day shift
-Monday to Friday
-Weekends

Benefits:

-401(k) matching
-Dental insurance
-Employee discount
-Health insurance
-Life insurance
-Paid sick time
-Paid time off
-Vision insurance

Accounting Administrator Keith's Appliances is a Equal Employment Opportunity Employer. Join us as we continue to build our team in our Accounting Department. Responsibilities • Daily Posting of Invoices and Accounts Receivables. • Monitor and follow up with customers on past due invoices, non-payments, delayed payments and other irregularities. • Prepare invoices for payment and coding to the correct GL account and Department. • Generate weekly payment reports for payment processing. • Research and resolves unpaid invoices and/or billing discrepancies. • Update and Maintain Accurate Vendor information. • Assist with Sales Tax Prep • Assist with Month End Close. This is a Part-time position, 20-25 hours per week. This will be a Monday through Friday Schedule with Flexible Hours. Job Type: Part-time

Accounting Administrator

Job Type: Part-time

View & Download Application
(Once application has been filled-out, please email to employment@keithsappliances.com or deliver to our Norwich showroom)

Keith's Appliances is a Equal Employment Opportunity Employer. Join us as we continue to build our team in our Accounting Department.

Responsibilities

-Daily Posting of Invoices and Accounts Receivables.
-Monitor and follow up with customers on past due invoices, non-payments, delayed payments and other irregularities.
-Prepare invoices for payment and coding to the correct GL account and Department.
-Generate weekly payment reports for payment processing.
-Research and resolves unpaid invoices and/or billing discrepancies.
-Update and Maintain Accurate Vendor information.
-Assist with Sales Tax Prep
-Assist with Month End Close.

Schedule:
This is a Part-time position, 20-25 hours per week. This will be a Monday through Friday Schedule with Flexible Hours.

Benefits: